Coleman Township is committed to responding to service requests and formal complaints by following a new clearly defined process. This new process is in place to facilitate the response to requests for service and/or complaints arising from current levels of service being offered by the Municipality.
What is a Complaint?
A complaint is an expression of dissatisfaction related specifically to a of Coleman Township by-law, program, facility, staff member, service, actions/non-actions or other matter arising where the citizen believes that the Municipality has not provided a service experience to their satisfaction.
What is a Service Request?
A service request is notifying the municipality of an issue or request whether it be a matter of maintenance, safety, or otherwise. We appreciate these types of submissions as we may not be aware of the issue and can address if faster. Examples of service requests could be a streetlight out, potholes, or missed garbage collection.
Complaint Process
All complaints are to be submitted to the Township Office. It will be acknowledged within three business days. It will be tracked and assigned to the proper department for response. If the response takes longer than 30 business days, the person will be informed of the delay.
A request for the form may also be made through the Municipal email: [email protected]
Request Services and Complaints Form | We Want to Hear from You